Ontra supports SSO via SAML to securely authenticate users from your organization’s Identity Provider (IdP), such as Okta or Microsoft Entra.

• To implement SSO for your Ontra account, follow the Implement SSO article.
• Once implemented, all associated users for the account can log in to Ontra using SSO. 

If you are experiencing issues logging in with SSO, review the troubleshooting guidance below. 

General Troubleshooting

Questions to ask

• Do you have an active user account in Ontra?
• Are you entering your company email domain correctly?
• Has your IT team granted you access to Ontra in your IdP (Okta/Entra)?

Tips

• Keep your account details current with your IT team to avoid access issues.
• Ask your IT team to confirm your authorization is active and tied to the correct IdP group.
• If your company has separate tiles for different Ontra products, launch from the correct SSO tile.

“Not authorized” or “You do not have access” error 

If you see an authorization error when attempting to log in to Ontra using SSO: 

1. Contact your IT team and ask to be added as an authorized user for Ontra in your IdP.
2. After they grant access, try signing in again.
3. If still blocked, follow the guidance below to contact Customer Care. 

When to contact Ontra Customer Care

• You want to set up SSO for your organization and need the required connection details.
• You believe SSO is enabled for your org but you’re still prompted for a password.
• You are authorized in the IdP but continue to get “not authorized” errors.

Contact Customer Care by submitting a ticket or emailing customer.care@ontra.ai.